Refund policy

  • No refunds on ALL haircare products.  If there is an issue or delay with your order, please contact us within 7 business days of receipt of your tracking number.  
  • We do not offer order cancellations.  Once your order is placed, it is final.
  • No refunds on hair extensions.
  • While we do not offer refunds, we welcome your feedback on any problems you may be experiencing. We will offer assistance in bringing the best out of your purchase. Because our hair is REAL, measures like treating and conditioning will be recommended to maintain the hair over time. Just like your hair, the hair can remain 'healthy' with proper care.
  • An exchange will be permitted on a case by case basis within 10 days of receiving your order. You must submit pictures and fully explain the issue you are experiencing. We want to make this the best experience with purchasing a quality product because we stand behind it.
  • NO ADDRESS CHANGES ONCE YOUR ORDER IS PLACED.